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Could the user perceive the message from the AI system in a different way than intended?
Could the user perceive the message from the AI system in a different way than intended?
- Does the user’s perception of the information match the intended meaning?
- The way AI communicates, tone, language, and context, can lead to misinterpretation, influenced by factors like cultural background or prior experiences.
If you answered Yes then you are at risk
If you are not sure, then you might be at risk too
Recommendations
- Understanding who is going to interact with the AI system can help to make the interaction more effective. Identify your different user groups.
- Involve communication experts and do enough user testing to reduce the gap between the intended and the perceived meaning.