Do we need to offer a redress mechanism to the users?
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Do we need to offer a redress mechanism to the users?
- For applications that can adversely affect individuals, you might need to consider implementing a redress by design mechanism where affected individuals can request remedy or compensation.
- Article 22(3) GDPR provides individuals with a right to obtain human intervention if a decision is made solely by an AI system and it also provides the right to contest the decision.
If you answered Yes then you are at risk
If you are not sure, then you might be at risk too
Recommendations
- Think about implementing mechanisms to effectively detect and rectify wrong decisions made by your system.
- Provide a mechanism to ignore or dismiss undesirable features or services.
- Wrong decisions could also have an impact on people that have not been the target of the data collection (data spillovers). Consider designing a way to offer all affected people the opportunity to contest the decisions of your system and request remedy or compensation. This mechanism should be easily accessible and it implies that you would need to have internally implemented a process where redress can be effectibily executed. This also has impact on the resources/skills needed to fulfil this process.
- Consider this a necessary step to ensure responsibility and accountability.