Can we expect mostly positive reactions from the users or individuals?
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Can we expect mostly positive reactions from the users or individuals?
- Do the users expect a product functioning like this?
- Do the users or individuals expect this type of processing of personal data?
- Can you roll back if people are not happy with the product?
If you answered No then you are at risk
If you are not sure, then you might be at risk too
Recommendations
- Consider the different types of users and contexts your product is going to be used.
- Consider diversity of backgrounds, cultures, and many other important different attributes.
- Do enough user testing, like FUPs - Friendly User Pilots.
- Design with empathy, diversity and respect in mind.
- Assess the risk of possible unfairness towards individuals or communities to avoid discriminating minority groups and also to prevent a bad reputation for your organisation.