Could the user perceive the message from the AI system in a different way than intended?
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Could the user perceive the message from the AI system in a different way than intended?
- Is the perception of the provided information the same as the one intended?
- Explainability is critical for end-users in order to take informed and accountable actions.
If you answered Yes then you are at risk
If you are not sure, then you might be at risk too
Recommendations
- Understanding who is going to interact with the AI system can help to make the interaction more effective. Identify your different user groups.
- Involve communication experts and do enough user testing to reduce the gap between the intended and the perceived meaning.